To enable us to
promptly initiate the fund recovery process, you will be required to
provide the following documents and information.
These materials will allow our
specialists to assess your situation efficiently and determine the
most effective legal strategy for recovery:
Please provide bank statements, payment confirmations, transfer
receipts, and any other documents confirming the transfer of funds. This
information allows us to identify the transactions and determine their
purpose and destination.
- Agreements and Terms of
Service
If available, copies of agreements with the broker or investment
platform, as well as any documents describing the terms and conditions
of the services provided, are essential for legal analysis. Screenshots
of terms published on the company’s website are also acceptable.
- Screenshots and Correspondence with
Company Representatives
All communications with the broker or platform—including emails,
messages, chat logs, and call records—may serve as critical evidence.
Please retain and provide screenshots, email correspondence, and text
messages whenever possible.
- Documents Related to Withdrawal
Refusals
If you were denied a withdrawal, it is important to preserve all
confirmations and correspondence referencing refusals, “additional
fees,” “verifications,” or other conditions imposed to block the
withdrawal of funds.
- Personal Identification
Documents
To formally represent your interests and interact with financial
institutions and regulators on your behalf, we will require proof of
identity (passport or other valid identification document).
- Any Other Case-Related
Information
Any additional information that may be relevant—such as refund
account details, names of company representatives, or internal
references—can help expedite the process and increase the likelihood of
a successful outcome.
Important
Notice:Throughout the recovery process, we assist
clients in gathering the necessary materials and will advise you if
additional information is required. By contacting us, you can be assured
that all data is handled with strict confidentiality and used solely for
the purpose of pursuing the lawful recovery of your funds.